RETURN & REFUND POLICY

 

After placing the order, the customer can cancel the order within 24 hours if he/she wishes to by emailing us at hello@lilyandbeans.in In case payment has already been made, the refund will be processed within 2-3 working days. If you didn't like the tea/coffee, you can return the unused packets within 5 working days, and we'll refund your money. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for return.

To return your product, you should mail your product to: Basement, A-298, South City 1, Gurgaon, Haryana, India, 122002.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.